Method of providing for interactive voting

ABSTRACT

An interactive direct response system combines the use of short text message systems transmitted via GSM-SMS enabled cell phones with a database and website to enable advertisers to view in real time customer responses to a direct response campaign. Customers are invited to respond to a defined advertisement on for example a billboard by responding to a single telephone number associated with the website by sending a text message linked to that particular advertisement, i.e. a single word. A computer receives and analyses the responses and sends an acknowledgement message to the customer.

FIELD OF THE INVENTION

This invention relates to an interactive marketing and/or survey system in particular but not limited to a marketing and/or survey system utilising short message services (GSM-SMS) provided on mobile or cell phones.

BACKGROUND ART

Traditional marketing and survey techniques have required survey companies to use pollsters to contact consumers by telephone and ask a series of questions, and then to have that data entered by the pollster or data entry clerk into a database. Some surveys are conducted by mail, and some marketing techniques request the consumer to fill out a pre printed reply card, mail it to the advertiser, and then the results are entered by a data entry clerk and the results analysed. All this takes time for the consumer, is costly for the advertiser and in any event has a considerable lag between the compiling of the questions and analysing the results.

PRIOR ART

U.S. Pat. No. 5,717,866—Issued to Naftzger in 1998 relates to a method for comparative analysis of consumer response to product promotions which provide discounts during point of sale transactions. This makes use of a keypad controlled by a cashier at a point of sale, and requires the cashier to send a code on the keypad to the appropriate computer system to then receive authorisation in relation to that discount before then checking through the items being purchased by the customer at the discounted price. It is limited to hardware installed at the point of sale.

USP 2002/0132575—this patent application was filed on 31 May 2001 and was published on 19 Sep. 2002. It relates to mobile commerce using a satellite radio broadcasting system. It is designed to help identify what programmes or parts of programmes are being listened by the public.

U.S. Pat. No. 7,010,263—this patent issued to Patsioks in 2006 and relates to a system and method for distributing music and data. This is another satellite based broadcasting system.

U.S. Pat. No. 5,960,409—this patent issued to Wexler in 1999 and relates to a third party online accounting system. It is an internet based system in which a download request signal is generated when a user clicks on a banner displayed on a web page.

U.S. Pat. No. 6,006,197—this patent issued to D'Eon et al in 1999 and relates to a system and method for assessing effectiveness of internet marketing campaigns. It is designed to correlate the number of impressions of web advertisements post impression transactional activity to measure the effectiveness of advertisements on web sites.

U.S. Pat. No. 6,286,005—issued to Cannon in 2001 and relates to a method and apparatus for analysing data and advertising optimisation. It relates to a data base mining engine designed to rank the effectiveness of different advertisements.

U.S. Pat. No. 5,857,156—issued to Anderson in 1999 and relates to personal intercommunication purchase and fulfilment system. It makes use of a satellite radio system, and a FM narrow band pager to communicate the customers request to purchase an item using an item code, and transmitting that to a base station to an appropriate supply house to ensure that the product is supplied to the base station.

U.S. Pat. No. 5,948,061—issued to Merriman et al in 1999 and relates to a method of delivery targeting and measuring advertising over network. It provides means for compiling statistics on individual users and networks and the use of advertisements on the internet.

U.S. Pat. No. 5,937,392—issued to Alberts in 1999 and relates to banner advertisement display system and method with frequency of advertisement control. This web based advertising system that determines how often a banner advertisement is displayed.

This list of patents are compiled from patents cited by the USPTO and either relate to point of sale electronic coupons as discussed in U.S. Pat. No. 5,717,866, or relate to means for analysing the effectiveness of advertisements on the internet.

All are cumbersome to implement and require the consumer to interact either with in store hardware, or by means of computers or two way pagers.

OBJECT OF THE INVENTION

It is an object of the present invention to provide a viable interactive marketing and/or survey system based on SMS messages, transmitted to mobile or cell phones or to at least provide the public with a useful choice.

SUMMARY OF THE INVENTION

In one aspect the invention provides an interactive marketing and/or survey system utilising short message systems (GSM-SMS) provided on mobile or cell phones including in combination a means of displaying an advertisement, the advertisement inviting a participant to respond with a defined short text message via SMS on a mobile or cell phone, computerised means for comparing and matching the participants short text message with one or more retained reference records, wherein in operation, if the participant's short text message matches any of the one or more records, information from the message is stored in a database.

Preferably the advertisement invites participants to respond to a common “reply to” telephone number.

Preferably all advertisements associated with the system use the same common “reply to” telephone number but each advertising campaign uses distinct pre-allocated short text message(s) and the computerised means analyses and displays the incoming replies and sorts them into their associated campaigns.

By making use of the present and developing ability to display short text messages on mobile or cell phones by what is known as short message services (GSM-SMS), the invention provides a way of using such short text messages as a means of advertising as well as for obtaining consumer feed back from existing main stream advertising media inclusive of television, radio, films, magazines, newspapers, bill boards and the Internet.

With the growth of the mobile or cell phone market world-wide and in particular the acceptance and use of SMS (Short Message Service) there has now opened up an opportunity for applications using this technology.

Typical mobile phone users carry their phones constantly as they go about their day to day business such as when reading the morning paper, travelling to work, passing billboards, reading magazines, and watching television. If they notice an advertisement which invites them to take action such as to “Win a trip” or “Give us your opinion” mobile phone users are more likely to respond if the process required is low cost, quick and simple when compared to making a conventional phone call or posting a letter, and examples of this are shown in the detailed description of this invention.

Importantly the present invention embraces what is regarded as a “pull” service as it is the consumer who actually initiates the transaction so that the implementation is considered to be “friendly”. Unsolicited messages are not desirable in the mobile phone industry and the present system overcomes that requirement. The subject invention involves the application of a database having conditional filtering criteria to correlate a consumer's response or short text message to an advertising client's promotional offer. Criteria chosen in the advertiser's promotion will be used to determine the appropriate reply message or consumer response. In addition, by offering incentives to respond to advertisements, consumers will provide real time feedback indicating the effectiveness of the advertisements. The content of a particular response can indicate the consumer's recognition of the product or his or her opinion of the product. By this means, valuable survey evidence can be obtained. The content of the response can also provide the location and/or the publication in which the advertisement appeared. In the case of television or radio advertising the station which broadcasted the advertisement can also be identified by the particular response message. Multiple promotions could be run simultaneously using the same destination phone number as the content of the SMS will be specific to and will identify the particular promotion. Furthermore, to make it easier for participants, they can also store the phone number for later use. In the detailed examples, the competition participants are directed to a website by notifying the particular ‘www’ web address location in the SMS reply message, revenue from hits on the website can be generated. Real time voting or survey evidence can also be collected by this means. By using a special data base application, multiple voting by the same voter on the same mobile phone can be eliminated. Furthermore, real time graphical and statistical reports can be generated and supplied to clients of the service via a secured Internet interface system.

Preferably the means of displaying an advertisement can be television, magazines, newspapers, billboards films, and/or the Internet.

Preferably the advertisement can be broadcast on radio or other non-visual means.

Preferably the computerised means for comparing and matching the participant's short text message response is a computer database which is connected by a virtual private network via the Internet to the SMS provider.

Preferably the computerised means also includes means for recording the number of correct and incorrect responses made by participants and the number of reply messages sent to the participants.

Preferably the computerised means can accommodate a number of phone numbers and/or groups of reference records corresponding to different advertisement offers or surveys conducted and a record is kept of the frequency of responses to each phone number or group of records, so that quantitative data such as the frequency or total number of consumer or voting response to a particular promotion or survey can be obtained.

Preferably the short text message response of a participant or consumer is a single word which can be easily compared and matched against a reference list of “correct” words stored on the computer database.

Preferably the Internet website to which the participant is instructed to access is a dedicated website which centrally co-ordinates all incoming SMS messages and provides the participants with further information in order to continue or proceed to the next step of the marketing or survey system.

In another aspect the invention resides in an interactive marketing and/or survey system utilising short message systems (GSM-SMS) provided on mobile or cell phones including in combination a means of displaying an advertisement, the advertisement inviting a participant to respond with a short text message via SMS on a mobile or cell phone, computerised means for comparing and matching the participants short text message with one or more retained reference records, wherein in operation, if the participant's short text message matches any of the one or more records, a reply message is sent by said computerised means to the participant's mobile or cell phone instructing the participant to proceed to a next step, typically to access an Internet website.

Preferably the means of displaying an advertisement can be television, magazines, newspapers, billboards, films, and/or the Internet.

In the alternative the advertisement can be broadcast on radio or other non-visual means.

Preferably the computerised means for comparing and matching the participant's short text message response is a computer database which is connected by a virtual private network via the Internet to the SMS provider.

Preferably the computerised means also includes means for recording the number of correct and incorrect responses made by participants and the number of reply messages sent to the participants.

Preferably the computerised means can accommodate a number of phone numbers and/or groups of reference records corresponding to different advertisement offers or surveys conducted and a record is kept of the frequency of responses to each phone number or group of records. By such means quantitative data such as the frequency or total number of consumer or voting response to a particular promotion or survey can be obtained.

Preferably the short text message response of a participant or consumer is a single word which can be easily compared and matched against a reference list of “correct” words stored on the computer database.

Preferably the Internet website to which the participant is instructed to access is a dedicated website which centrally co-ordinates all incoming SMS messages and provides the participants with further information in order to continue or proceed to the next step of the marketing or survey system.

BRIEF DESCRIPTION OF THE DRAWINGS

In order to understand the invention more fully, reference is made to the accompanying illustrations wherein:

FIG. 1: shows an example of an advertisement requiring an SMS texted response according to Example 1.

FIG. 2: shows a flow diagram of the components of the invention according to Example 1.

FIGS. 3 and 4: show examples of statistical analyses in the form of bar charts and frequency distribution graphs of the invention in operation.

FIGS. 5A and 5B: show a worksheet of the invention in operation, and

FIG. 6: shows a log of calls made in testing the invention.

FIG. 7: shows a scheme of an operational layout of the invention according to Example 2 and Example 3 of the invention.

FIG. 8: shows a schematic layout of the components of a GSM network.

DETAILED DESCRIPTION OF THE DRAWINGS

Short Message Service (SMS) is a text messaging service component of phone, web, or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices. SMS text messaging is the most widely used data application in the world, with 2.4 billion active users, or 74% of all mobile phone subscribers. The term SMS is used as a synonym for all types of short text messaging as well as the user activity itself in many parts of the world. SMS is also being used as a form of direct marketing known as SMS marketing. SMS as used on modern handsets was originated from radio telegraphy in radio memo pagers using standardized phone protocols and later defined as part of the Global System for Mobile Communications (GSM) series of standards in 1985^([)as a means of sending messages of up to 160 characters,^([) to and from GSM mobile handsets. Since then, support for the service has expanded to include other mobile technologies such as ANSI CDMA networks and Digital AMPS, as well as satellite and landline networks. Most SMS messages are mobile-to-mobile text messages though the standard supports other types of broadcast messaging as well.

The SMS concept was developed in the Franco-German GSM cooperation in 1984 by Friedhelm Hillebrand and Bernard Ghillebaert.^([) The innovation in SMS is Short. The GSM is optimized for telephony, since this was identified as its main application. The key idea for SMS was to use this telephony-optimized system, and to transport messages on the signaling paths needed to control the telephony traffic during time periods when no signaling traffic existed. In this way, unused resources in the system could be used to transport messages at minimal cost. However, it was necessary to limit the length of the messages to 128 bytes (later improved to 140 bytes, or 160 seven-bit characters) so that the messages could fit into the existing signaling formats.

This concept allowed SMS to be implemented in every mobile station by updating its software. This concept was instrumental for the implementation of SMS in every mobile station ever produced and in every network from early days. Hence, a large base of SMS capable terminals and networks existed when the users began to utilize the SMS. A new network element required was a specialized short message service center, and enhancements were required to the radio capacity and network transport infrastructure to accommodate growing SMS traffic.

The first SMS message^([)was sent over the Vodafone GSM network in the United Kingdom on 3 Dec. 1992, from Neil Papworth of Sema Group (now Mavenir Systems) using a personal computer to Richard Jarvis of Vodafone using an Orbitel 901 handset. The text of the message was “Merry Christmas”.

The first commercial deployment of a short message service center (SMSC) was by Aldiscon part of Logica (now part of Acision) with Telia (now TeliaSonera) in Sweden in 1993,^([) followed by Fleet Call (now Nextel) in the US, Telenor in Norway^(])and BT Cellnet (now O2 UK) later in 1993. All first installations of SMS gateways were for network notifications sent to mobile phones, usually to inform of voice mail messages. The first commercially sold SMS service was offered to consumers, as a person-to-person text messaging service by Radiolinja (now part of Elisa) in Finland in 1993. Most early GSM mobile phone handsets did not support the ability to send SMS text messages, and Nokia was the only handset manufacturer whose total GSM phone line in 1993 supported user-sending of SMS text messages.

Initial growth was slow, with customers in 1995 sending on average only 0.4 messages per GSM customer per month. One factor in the slow takeup of SMS was that operators were slow to set up charging systems, especially for prepaid subscribers, and eliminate billing fraud which was possible by changing SMSC settings on individual handsets to use the SMSCs of other operators.

The Short Message Service—Point to Point (SMS-PP) was originally defined in GSM recommendation 03.40, which is now maintained in 3GPP as TS 23.040.^([) GSM 03.41 (now 3GPP TS 23.041) defines the Short Message Service—Cell Broadcast (SMS-CB), which allows messages (advertising, public information, etc.) to be broadcast to all mobile users in a specified geographical area.

Messages are sent to a Short message service center (SMSC) which provides a “store and forward” mechanism. It attempts to send messages to the SMSC's recipients. If a recipient is not reachable, the SMSC queues the message for later retry. Some SMSCs also provide a “forward and forget” option where transmission is tried only once. Both mobile terminated (MT, for messages sent to a mobile handset) and mobile originating (MO, for those sent from the mobile handset) operations are supported. Message delivery is “best effort”, so there are no guarantees that a message will actually be delivered to its recipient, but delay or complete loss of a message is uncommon, typically affecting less than 5% of messages. Some providers allow users to request delivery reports, either via the SMS settings of most modern phones, or by prefixing each message with *0# or *N#. However, the exact meaning of confirmations varies from reaching the network, to being queued for sending, to being sent, to receiving a confirmation of receipt from the target device, and users are often not informed of the specific type of success being reported.

GSM (Global System for Mobile Communications, originally Groupe S{acute over (p)}ecial Mobile), is a standard set developed by the European Telecommunications Standards Institute (ETSI) to describe technologies for second generation (or “2G”) digital cellular networks. Developed as a replacement for first generation analog cellular networks, the GSM standard originally described a digital, circuit switched network optimized for full duplex voice telephony. The standard was expanded over time to include first circuit switched data transport, then packet data transport via GPRS. Packet data transmission speeds were later increased via EDGE. The GSM standard is succeeded by the third generation (or “3G”) UMTS standard developed by the 3GPP. GSM networks will evolve further as they begin to incorporate fourth generation (or “4G”) LTE Advanced standards. “GSM” is a trademark owned by the GSM Association.

The structure of a GSM network

The network is structured into a number of discrete sections shown in FIG. 8:

-   -   The Base Station Subsystem (the base stations and their         controllers).     -   The Network and Switching Subsystem (the part of the network         most similar to a fixed network). This is sometimes also just         called the core network.     -   The GPRS Core Network (the optional part which allows packet         based Internet connections).     -   The Operations support system (OSS) for maintenance of the         network

U.S. Pat. No. 5,878,397 has a laymans explanation of the Global System for Mobile Communications) GSM which supports the Short Message System (SMS)

U.S. Pat. No. 5,878,397 issued to Stille et al on Mar. 2, 1999, outlines the protocols used in the Global System for Mobile Communications) GSM which supports the Short Message System (SMS) and notes:

-   -   “A special telecommunications service supported by the GSM is         the Short Message Service (SMS). The SMS enables the GSM to         route short text messages, each up to 160 alphanumeric         characters long, over the signalling channels to or from mobile         stations. If a mobile station for which a short message is         intended is not in service, or has left the coverage area, the         message is stored in a Short Message Service Center (SMS-C). The         SMS-C forwards the message to the mobile station when it returns         to service or re-enters the coverage area. The SMS can also         transfer short messages between a Short Message Service Terminal         (SMT) in a data network and GSM mobile stations.     -   The GSM is divided into a switching subsystem and base station         subsystem. A call from a mobile station is received by a base         transceiver station, which is part of the base station         subsystem. The base transceiver station defines an individual         cell in a geographical service area. A base station controller         also in the base station subsystem controls a group of base         transceiver stations (cells). A number of base station         controllers are served by a mobile services switching center         (MSC), which forms a part of the switching subsystem. The MSC         controls calls to and from other telephone and data         communications systems, such as the Public Switched Telephone         Network (PSTN), Integrated Services Digital Network (ISDN),         Public Land Mobile Network (PLMN), and various public and         private data networks.     -   If a user in another network (e.g., PSTN) calls a GSM         subscriber, the call is connected to a gateway MSC (GMSC). The         GMSC finds the location of the GSM subscriber by interrogating a         home location register (HLR), which is a database in the         switching subsystem. The HLR provides the address of the GSM         subscriber in its most current MSC area. The GMSC routes the         call to that MSC. The current location of the GSM subscriber is         maintained in a visitor location register (VLR), a database         containing information about all of the GSM subscribers         currently located in that MSC's area. If the GSM subscriber         roams into a new MSC area, the VLR associated with the new MSC         requests information about the subscriber from the HLR. At the         same time, the HLR is informed about the new MSC area in which         the subscriber resides.     -   In the GSM, a short message can be mobile originated or mobile         terminated. A mobile originated short message is submitted from         a mobile terminal via a base transceiver station to the visited         MSC. The visited MSC forwards the message to the SMS-C given by         the originating mobile terminal. The SMS-C forwards the message         to its destination, which can be a mobile station or a terminal         in the data network.     -   A mobile terminated short message is submitted by a user         directly to an SMS-C. The SMS-C forwards the message to a short         message service-gateway mobile services switching center         (SMS-GMSC). The SMS-GMSC interrogates the related HLR for         transporting information, and reroutes the message to the         appropriate MSC. The destination mobile station is paged and a         connection is set up between the MSC and the mobile station.         Upon set up, the MSC forwards the message to the mobile station         via the signalling channel (e.g., stand alone dedicated control         channel or SDCCH). If the message was delivered successfully, a         notification report is sent from the MSC to the originating         SMS-C. If not, the HLR is so informed and a failure report is         sent from the MSC to the originating SMS-C. The notification         report or failure report can be sent to the message originator         by the SMS-C.     -   In order for a user to receive and send text in a short message,         certain short message control data is provided to the SMS-C.         This control data allows the message originator to specify the         destination subscriber to the SMS-C, along with, for example,         when (e.g., at 4:00 p.m.) and how (e.g., by facsimile) the text         is to be sent to the destination. In the GSM, the SMS has been         implemented by the inclusion of an exclusive SMS protocol in         parallel with a Q.931 message-oriented call control protocol.     -   The Q.931 call control interface (also referred to as CCITT         Recommendation 1.451) is a protocol that specifies what goes         into a signaling packet and also defines the message type and         content. Specifically, the Q.931 call control interface provides         for call setup and take down, the called party number, calling         party number information, bearer capability (e.g., voice or         data), status checks (for recovery from abnormal events, such as         protocol failures or “busy” trunks), release of bearer channels,         and error announcements. The Q.931 call control interface is         derived from the CCITT Digital Subscriber Signaling System No. 1         (DSS1) user-network ISDN interface.     -   In other digital mobile radiotelephone systems, such as, for         example, the Personal Digital Cellular (PDC) System (also known         as the Japanese Digital Cellular Radio System or JDC), and in         fixed ISDNs, the Q.931 call control interface has been specified         for use, but no parallel SMS interface has been provided.         Consequently, although short message text information can be         transported in these networks via the existing Q.931 interface,         a problem arises in attempting to transport short message         control data without a special SMS interface.”

Where SMS-C is the SMSC referred to within the specification.

Example 1

FIG. 1 of Example 1 shows an example of an advertisement 10 inviting a participant to call a telephone number and to key in an appropriate alphanumeric response 12, and in this case, the word “PISA”.

FIG. 2 shows a flow diagram or schema outlining the various components of the invention according to Example 1. In response to an advertisement such as that as shown in FIG. 1, a participant sends a message on a mobile or cell phone 14 and enters the appropriate alphanumeric response or short texted message 16. The response is specific to a particular promotion and the location or where the advertisement was broadcasted from 18 or displayed can be recorded by the computer database 20 which compares and matches the participant's response to a reference list retained in the computer database. If there is a correct match, such as the word “PISA” in the abovementioned example, a short message system (GSM-SMS) text reply 22 is sent to the participant's mobile or cell phone instructing the successful participant to access a specific website on the Internet. The participant can then obtain further details on how to progress in the competition or advertising promotion or survey from the referred website. It is envisaged that with the rapid development in information technology and particularly that concerning mobile and cell phones with Internet access, the participants can then access the website directly from their mobile or cell phones without the need of a personal or laptop computer.

Referring now to FIG. 3 there shown a bar chart 30 of the number of calls made to a particular advertisement advertised by three television stations and on two bill boards 32. By analysing the bar chart, the effectiveness of the mode of advertising can be gauged from the y-axis, which shows the frequency of calls made to the advertisement. Along the x-axis is shown the duration of the survey, which in this case was over a period of four weeks with the results of each week shown. It will be obvious to the skilled addressee that the frequency of calls made in the later weeks 34, 36 should be greater than those made in the earlier weeks 38, 40 because more consumers would be exposed to the advertisement over time.

FIG. 4 shows the number of calls made on the y-axis compared to the time of day along the x-axis at which the call is made for an advertisement which was displayed on the three television stations and two bill boards 42 as mentioned previously for FIG. 3.

As far as the advertisement being broadcast by the three television stations from FIG. 4 it can be concluded that the 8 pm slot 44 obtained the most responses as compared to when the advertisement was shown at 12 pm 46 or 2 pm 48 in the afternoon wherein there would have been limited viewing. In contrast responses to the advertisement being displayed on billboards peaked at 5 pm 50 and 7 pm 52 respectively which indicates that effectively this type of advertisement has the greatest exposure when consumers are leaving their work places and possibly as they are driving home.

Referring now to FIGS. 5A and 5B which show a work sheet 60 wherein the various competitions or advertising clients are shown at the top of the columns 62, 64. The appropriate short text message responses 66, 68 are shown under each column together with the number of matches 70, 72 of the correct response as well as the number of entries recorded 82,84. If a correct match is made between the recorded reference list and the participant's response, a text message 80 inviting the participant to access a website is displayed on the participant's mobile or cell phone (not shown). The number of entries received 82, 84 is recorded which enables a breakdown of the frequency or popularity of the particular competition or survey to be analysed.

FIG. 6 shows a log of calls received 90 requiring a particular response 92 and the times 94 and dates 95 at which the calls were made and the phone numbers 96 which were received and replied to. The particular response and identification of the client are shown 98. By analysing such a log the popularity or frequency of calls made in response to a particular advertisement or survey question can also be analysed.

Example 2 Product Promotion Example

Referring to FIG. 7 there is shown an advertisement by the client (“1”) and (“1a”), for example, printed in 2 morning papers (not shown) promoting a new model of running shoe called “Pacer Rockets”.

Reader 1 reads the advertisement in paper 1 (not shown) and is invited to enter a draw to win a free pair of the shoes by sending an SMS containing the word “PACER” to number 345678.

Reader 2 reads the advertisement in paper 2 (not shown) and is invited to enter a draw to win a free pair of the shoes by sending an SMS containing the word “ROCKET” to number 345678.

-   -   1. Reader 1 and Reader 2 reach for their mobile phones 100 and         type in the word “PACER” and “ROCKET” depending on which paper         they are reading. In both cases they send this message to         345678.     -   2. The messages are received at the Promotion gateway 102 of the         computer database. The messages contain the mobile number, date         sent, time sent, and the message text.     -   3. The message containing the word “PACER” is processed by a         client's application called, “paper 1”, 104 searching for the         word “PACER”. Likewise, the message containing the word “ROCKET”         is processed by a client's application called, “paper 2” 106         searching for the word “ROCKET”.     -   4. In this case the same client owns both applications. Both         applications in this example simply respond with the same         message 108 advising that the entry into the prize draw has been         accepted and an invitation is made to visit a website, e.g.         “Thank you for entering our PACER ROCKETS prize draw. We will         contact you on this number if you are the winner. Visit         www.pacerrockets.com for more details.”     -   The transaction is now complete.

Numerous client applications can exist so long as the incoming message from the consumer is always unique.

By running the same advertisement in two newspapers but by varying the word content of the message required to enter the draw the client can obtain answers to the following questions.

-   -   How effective was the advertisement in paper 1 compared to paper         2?     -   What time did the consumers read the advertisement?     -   What date did the consumers read the advertisement?     -   Did this advertisement result in a Website visit? The Website         can determine this by direct association with the advertisement.

Example 3 Vote or Opinion Poll Example

Referring also to FIG. 7, a television station runs a controversial news story and is seeking public opinion of a new law that would allow guns in schools.

Viewers are invited to join a real time survey where they can send an SMS indicating that they either approve of the new law by sending a message “guns yes” 110. Or if they disapprove they can send the message “guns no” 112. The following steps then ensue:

-   -   1. Concerned viewers reach for their mobile phones 100 and send         their vote message to number 12345. All voters use this number         regardless of the client television station.     -   2. The messages are received at the Polling gateway 102 of the         computer database and routed to one or two applications 110,         112.     -   3. In the case of a “YES” vote a message is returned to the         voter for example, “Your vote in favour of guns in schools has         been accepted. So far 10% of voter's agree with you. Stay tuned         for the final results or visit www.tvnewsco.com.”     -   4. In the case of a “NO” vote a message is returned to the voter         for example, “Your vote against allowing guns in schools has         been accepted. So far 90% of voter's agree with you. Stay tuned         for the final results or visit www.tvnewsco.com.”

The transaction is now complete.

The TV station has a real time, private connection to a specially allocated page on the polling gateway website. The results of the messages are graphically and statistically displayed here in real time indicating the number of “yes” and “no” votes. The TV station can either show this page directly or generate a customised display based on this information.

ADVANTAGES

Cost Advantage of SMS

Existing methods of customer feedback include “900” numbers that attract typically high usage rates to the participant. Rates of a few dollars per minute are not uncommon. This can cause consumer reluctance particularly when younger family members can cause huge phone bills to accumulate. The cost of an SMS typically is half that of posting a letter and in some cases is free. Up to 160 characters of text can be sent using a standard SMS.

Time Advantage of SMS

The use of “physical” mail is decreasing as people move to electronic alternatives such as email. At present, email is still emerging in the mobile phone market so it does not have the convenience factor of SMS. Physical mail requires a larger effort on behalf of the consumer and replies are not immediate.

Interactive Advantage of SMS

When an SMS is sent from a mobile phone the overall delivery time is typically a few seconds. Third party applications that are connected to the SMS gateway should be able to respond in a similar time frame. Intelligent applications can create a 2-way dialog between the consumer and client application in order to request further consumer information or simply to inform the consumer.

Transaction Possibilities

The SMS reply message can inform the consumer that their message has been processed. It may also contain invitations to send a further message to complete the transaction. Invitations to visit Web sites belonging to or linking the promoter client may be made. In the case of an opinion poll or vote system indications may be made of the poll progress such as the number of “YES” or “NO” votes received to date.

Existing Promotion Structures

Existing methods of obtaining customer feedback require a unique destination that is selected by the consumer and that shows the process for them.

With voice based phone applications, this may necessitate the dialling of a unique phone number or dialling a number and selecting a destination by a menu driven process, e.g. Press 1 for “Shoes” or Press 2 for “computers”.

With physical mail or email responses an address is required and often a sub address or department has to be indicated, e.g. marketing promotions attn Shoes competition.

SMS Multi Client

By using a common number for SMS delivery, messages can be automatically routed to multiple clients based on the content of the message. This eliminates the need for a unique address/phone number for every client using this system.

By careful selection of the likely or required responses from all the client's customers' messages can be routed to the required client's application for processing and to be responded to.

Every message contains the mobile number of the originating message. This becomes the reply path for the client's application allowing a two-way transaction to occur.

Privacy Advantage of SMS

No subscription is required by the mobile user making it is available for use by any SMS capable phone. The only requirement is that the mobile number is forwarded with the message. One of the biggest fears of potential participants of such SMS transactions is that it may result in un-solicited “junk” messages as occurs with email. It is vital for the success of this system that it remains what the industry refers to as a “pull” service. This means that the participant only gets a message as a result of a message sent by them. The only variation would be notification of a prize that may occur several days or months after the original transaction. To help maintain privacy for consumers the operator of this system must retain ownership of all messages and never divulge mobile numbers to its clients. Only statistical details should be passed to the client's prize-winner contact numbers.

Consumers do not need to pass on their identity further than their mobile number, which is an inherent feature of SMS. This will be a key feature that many consumers will prefer. The only requirement for personal details to be divulged would be in the case of prize delivery etc.

Branding and Association of the SMS Destination Number

To speed up the transaction and likelihood of response it would be ideal that the user already has the number stored in their mobile phone. This would allow consumers to concentrate on the transaction “keyword” rather than trying to remember the phone number. This is particularly useful in the case of Billboard advertising where time is limited. A custom logo (perhaps one for promotions and one for voting) would be used to associate the promotion with an SMS promotion that the consumer had used before. Because they already understand the process they are more likely to respond.

VARIATIONS

Finally it will be appreciated that various other alterations and modifications may be made to the foregoing without departing from the scope of this invention as claimed. 

1. A method of providing for interactive voting, the method comprising: presenting one or more requests for a vote between different vote possibilities; inviting one or more responses to the presented one or more requests, each of the responses being one of a number of different defined short text messages via short text message service (SMS); receiving one of the short text messages as the response; comparing, by one or more processors, the received short text message with one or more retained reference records; and when the received short text message matches any one of the one or more retained reference records, storing information from the received short text message in a data base.
 2. The method according to claim 1, wherein the request invites the response to a common telephone number.
 3. The method according to claim 1, wherein all requests use the same common telephone number, but each request instance uses one or more distinct pre-allocated short text messages, the method further comprising analyzing, by the one or more processors, each received response; and displaying the received responses, sorted in relation to associated requests.
 4. The method according to claim 1, wherein the one or more requests are presented from one or more of television, magazines, newspapers, billboards, films, and the Internet.
 5. The method according to claim 1, wherein the request is broadcast on radio or another non-visual device.
 6. The method according to claim 1, wherein the one or more processors is connected with a computer database used to compare the received short text message with the one or more retained reference records, the computer database being connected by a virtual private network via the Internet to an SMS provider.
 6. The method according to claim 1, further comprising recording the number of responses to each of the presented requests for a vote.
 7. The method according to claim 1, wherein a number of phone numbers and/or groups of reference records corresponding to different requests or surveys conducted are retained in a data storage, the method further comprising maintaining a record of the frequency of responses to a particular request, each phone number, or group of records to obtain quantitative data with regard to a particular request or survey.
 8. The method according to claim 7, wherein the quantitative data is one or more of the frequency and a total number of voting responses to a particular request or survey.
 9. The method according to claim 1, wherein the short text message response to one of the requests is a single word compared against a reference list of words stored on a computer database, the reference list of words stored on the computer database being words that are indicated at the computer database as being correct responses to the request. 